Questions and answers

We get back to you to talk through the job, then arrange a visit to see it. After the visit, you get a written estimate. Nothing is agreed until you’ve read it and said yes.

Photos and any drawings help, but aren’t required. A rough idea of budget and timing makes the conversation more useful, even if it’s broad.

Our work is mostly larger projects. For a single small fix, a handyman is usually a better fit. If you’re not sure which yours is, email us and describe it.

Yes. We build from their drawings, and review them for cost and buildability while they can still change.

Each part of the job, listed with its cost: what’s being removed, what’s going in, and how it’s finished. It also says what isn’t included.

A set amount for something you haven’t chosen yet, like tile or light fixtures. If what you pick costs more or less, the price changes by the difference, and you see that in writing.

If you change the scope, or we find something that needs extra work, you get a written change order with the cost and the effect on schedule before that work goes ahead.

Payment terms are written into the agreement before work starts, so you know when each payment is due and what it’s tied to.

Usually, yes. We seal off the work area, protect the floors on the way in, and clean up every day. If staying isn’t practical for part of a job, we’ll tell you before it starts.

Floor protection along the route we use, dust barriers around the work area, and furniture covered or moved with your agreement. Outside, tarps over plants and a plan for deliveries and the dumpster.

You’ll know in advance who is coming and when, including any licensed trades for electrical, plumbing or HVAC work. Your point of contact is the person to go to with any question.

We do. Where the work needs a permit, we apply for it and schedule the inspections.

We schedule repair visits like any other job, and we’ll tell you honestly when we can come. If water is still getting in, stopping it comes first: shut off the water supply, or get a temporary tarp on the roof.

We can give you a written scope, photos and an estimate to share with your insurer, and be there when the adjuster visits if you’d like. What’s covered is between you and your insurer.

If we find more than small surface spots, we stop and recommend you bring in a mold remediation specialist before we rebuild.

We walk through the finished work with you, agree a punch list and finish it. You get product, color and paint details, and care notes for new materials.

On remodels and repairs, yes. We photograph plumbing, wiring and framing before the walls are closed, which helps with any future work.